Want To Know More About Us?
Customer Service Starts With ViKAM
At ViKAM Consulting Firm Limited, we are on a mission to transform Africa’s service industry by equipping young adults with the skills, confidence, and certification needed to succeed in customer-facing roles. Whether it’s in telecom, hospitality, retail, banking, or corporate offices — ViKAM-trained professionals are ready to deliver excellence.
We provide practical, instructor-led training, industry-recognized certification through our ViKAM Certified Customer Professional (VCCP) program, and real job placement opportunities. Our blended learning model includes online courses, in-person coaching, field exposure, and internship support.
ViKAM is more than a training provider — we are a bridge between talent and opportunity, preparing Africa’s youth to serve the world’s leading brands.
At ViKAM Consulting Firm Limited, we are on a mission to transform Africa’s service industry by equipping young adults with the skills, confidence, and certification needed to succeed in customer-facing roles. Whether it’s in telecom, hospitality, retail, banking, or corporate offices — ViKAM-trained professionals are ready to deliver excellence.
We provide practical, instructor-led training, industry-recognized certification through our ViKAM Certified Customer Professional (VCCP) program, and real job placement opportunities. Our blended learning model includes online courses, in-person coaching, field exposure, and internship support.
ViKAM is more than a training provider — we are a bridge between talent and opportunity, preparing Africa’s youth to serve the world’s leading brands.
How it works
Business Strategy
We provide practical, instructor-led customer service training — both online and in-person. Our 4-week ViKAM Certified Customer Professional (VCCP) program includes soft skills, communication, field exposure, and real workplace scenarios.
Certify
Trainees complete final evaluations to earn the ViKAM Certified Customer Professional (VCCP) certificate — a trusted mark of service excellence recognized by employers in telecom, hospitality, retail, and banking.
Place
We match certified graduates with real job opportunities through our growing network of employer partners, including Airtel, MTN, retail chains, hotels, and financial institutions.
FAQ
Frequently Asked Questions
How much does the program cost?
Tuition starts at ZMW 1,500, with flexible payment plans available. Sponsored and scholarship slots may also be offered based on need and partnerships.
Will I get a job after training?
Do you offer in-person or online training?